job

Customer Service Officer Job at Conglomerate Associate Nigeria Limited

  • Full Time
  • Anywhere

Conglomerate Associate Nigeria Limited

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Conglomerate Associate Nigeria Limited is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Job Type: Full Time

Job Summary


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  • We are looking for a customer service officer with superior communication skills and a great work ethic to join our team.
  • As the customer service officer, you will work directly with customers to meet their needs, answer their questions and provide support.
  • You must also be a keen note-taker who is adaptable and optimistic.

Responsibilities

  • Answer customer inquiries via phone, email, and in-person.
  • Direct customers to online resources.
  • Update customer records in the system, including notes about interactions.
  • Pitch ideas for improving customer care.
  • Create and maintain reports about customer interactions.
  • Attend weekly staff meetings.
  • Participate in team-building activities.
  • Develop a rapport with customers.
  • Encourage customers to complete surveys.
  • Make recommendations to management to improve customer experience.

Requirements

  • Interested candidates should possess HND, OND / BSc qualification.
  • 0 – 3 years experience.

Salary
N50,000 – N110,000 monthly

Application Closing Date
21st October, 2020.

How to Apply
Interested and qualified candidates should kindly send their CV to: hr.conglomerateassociate@gmail.com using the Job Title as the subject of the mail.

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