Team Member, Enterprise Application Support at United Bank for Africa Plc (UBA)

  • Full Time
  • Anywhere

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

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We are recruiting to fill the position below:

Job Title: Team Member, Enterprise Application Support

Location: Lagos, Nigeria

Objectives

  • To ensure continuous uninterrupted support of Regulatory and Compliance Application Support Application Enterprise wide within the frame of the agreed service levels through best practices.
  • To ensure business continuity and disaster recovery operations of Regulatory and Compliance Application Support Application Enterprise wide and ensure there is 99.99% service availability and zero data loss in the event of disaster events.
  • To apply proven communication and Service Management skills on issues related to the support of Regulatory and Compliance Application Support Application Enterprise wide.

Responsibilities
Documentation of Enterprise architecture baseline:

  • Ensure proper documentation of Enterprise Application support process / procedures and Configuration items.
  • Ensure up-to-date procedures for both end-users and operators of these systems.

Process optimization:

  • Ensure timely understanding of any new software integration into company systems.
  • Ensure preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software is carried out as and when due.
  • Ensuring smooth running and availability of 99.99% Payment System Application 24 x 7×365

Project Delivery Effectiveness:

  • Managing assigned projects and program components to deliver services in accordance with established objectives.
  • Perform any project task as may be assigned by the Team Lead, Enterprise Application Support UBA Africa.

Accuracy of application Configuration to reduced errors resulting from inaccurate configuration of data:

  • Take necessary and prompt corrective actions to ensure the achievement of set objectives.

Issue Closure within TAT:

  • Ensure that support Issue raised by the business are resolved within the agreed TAT.
  • Ensure mitigation against future occurences

Adhoc Duties:


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  • Render periodic report for management descision making.
  • Perform other duties as may be assigned by the Unit Head, Other Banking App Support & Monitoring.

Key Performance Indications
Financial:

  • IT Operations cost management
  • Customer Satisfaction
  • Operational downtime associated with Payment System Application Support
  • IS Audit & Regulatory exceptions relating to IT Operations & Infrastructure

Internal Process:

  • Service uptime

Employee Experience:

  • Employee satisfaction level
  • Career development

Job Requirements
Education:

  • First degree in Computer Science / Engineering, Systems Engineering or Operational sciences with strong Information Systems component.
  • Post graduate degree, MBA and / or technical certifications will be an advantage.

Experience:

  • 2 years relevant experience within a technology intensive environment (Financial Services, Telecommunications, etc)

Key Competency Requirements:

  • Applications support (ASUP L2)
  • IT Operations (ITOP L2)
  • Problem management (PBMG L3)
  • Information security (SCTY L3)
  • Service level management (SLMO L2)
  • Configuration management (CFMG L3)
  • Change management (CHMG L3)
  • Release and deployment (RELM L3)

Remuneration and Benefits

  • Negotiable and competitively structured in line with the industry pay standards.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
  • They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
  • All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed.

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